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Brands are getting better at responding to questions posed to them on Facebook, although they still have room to improve, according to new data from Socialbakers. As the volume of questions posted to Facebook brands grew by 26% between Q2 and Q4 2012, Socialbakers finds that 55% of those questions were answered, a healthy rise from 48% in Q3 and just 30% in Q2. Still, that means that brands are leaving an average of 45% of questions posed on Facebook to them unanswered. (more…)
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Brands Responding to More Queries on Facebook
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