Americans’ Trust In TV, Internet Service Providers Runs Low

Pay-TV providers suffer from chronically low levels of customer satisfaction, and a new study indicates that they also fail to gain consumers’ trust. Among 19 industries examined, TV service providers collectively had the lowest average trust rating, also contributing 7 of the 15 lowest-rated companies of the 246 measured, per results from the 2013 Temkin Trust Ratings. The next-worst group? Internet service providers, many of whom doubled as TV service providers and failed to engender consumer trust in either division. (more…)